 |
| Via: Dreamstime.com |
THE
CONVERTATION BETWEEN A BELLBOY AND GUEST
*Handle the guest check
in*
Bellboy : “Om Swastyastu, Good Morning
Madam, Welcome to Edotel Hotel Denpasar. Main your head please.”
Guest : “Thank you ..”
Bellboy : “How are you today Madam?”
Guest : “Good.. Thank you.”
Bellboy : “Well… May I assist you Madam?
Do you have any luggage?”
Guest : “Yes.. in baggage..”
(Bellboy
take the guest luggage from the baggage).
Bellboy : “Excuse me Madam. You have 2
pieces of luggage, 1 suitcase and 1 hand bag. Is that correct Madam?”
Guest : “Yes… that’s right.”
Bellboy : “Would you like to follow me
to Front Desk?”
Guest : “Of Course.”
Bellboy : “Just come this way, Madam.”
Guest : “Thank you…”
At the Front Desk Counter, guest will do a
registration. Bellboy will take care of the guest luggage suck as put a luggage
tag and check the luggage condition.
After registered, Front Desk Agent will call a bell
boy to escort the guest to the room.
Reception : “Bellboy please…”
Bellboy : “Yes I am…”
The bellboy will come
to reception and get close to the guest.
Bellboy : “Good morning Miss. Leony. Are
you ready to go to the room?”
Guest : “Yes… I am.”
Bellboy : “May I borrow your room key,
Miss Leony?”
Guest : “Oh … sure... ”
Bellboy : “Certainly Miss. Leony, your
room located on the ground floor. Follow me please … “
Guest : “Sure…”
When escort the guest,
the bellboy explain about general
information about hotel and facilities. In this moment, the bellboy try to
promotion the hotel’s product.
Bellboy : “Excuse me Miss. Leony. For
your information, our restaurant is located on the first floor next to the Pool
Bar. It is open start from 07.30 – 23.00. We serve a buffet breakfast from
07.30 AM – 11.00 AM, lunch and dinner. We have a gym as well. The gym located
on the ground floor behind the lobby and business centre also in the same
floor, beside the gym. If you want to do a fitness, you will able to use our
gym free of charge from 06.00 – 18.00.”
Guest : “Lovely …”
*In
front of the room, bellboy will explain about the room view*
Bellboy : “Well Miss. Leony, This is
your room, Jempiring 1. The room will be facing to the garden with Frangipani
flower. And here is your private balcony and please enjoy your refreshing time
at the balcony.”
Guest : “Alright.”
Bellboy : “Before you entire the room,
would you mind if I open the door and check your room first?”
Guest : “No problem…”
Bell
boy knock the door and open it. Bellboy get in the room, turn on the light, and
open the curtain.
Bellboy : “Well Miss Leony. Your room is
ready. After you please…”
Guest : “ Thank you.”
Bellboy
take the luggage and put in the luggage rack
Bellboy : “Excuse me Miss Leony, May I
explain your room facilities now?”
Guest : “Yes please….”
Bellboy : “Alright… We start from the
corner first, this is your telephone. If you want to do a local and
international call please dial your destination number with area or country
number first, and following by your
destination number. If you want a operator service please dial 0, dial 1 for
calling room service, dial 2 for calling front desk and housekeeping and
laundry service please dial number 3. “
Guest : “Alright…”
Bellboy : “Well, this your television
Miss. Leony. It has 99 channel. If you
want to know about your bill please choose channel 1, if you want to know about
Hotel facilities you could choose channel 2. For a local and international
channel please find it on the channel list.”
Guest : “Great…”
Bellboy : “This is your refrigerator and
mini bar. We serve a soft drink, beer and milk with the mini bar price list. If
you want to keep your snack, you also could use your refrigerator.”
Guest : “Ok..”
Bellboy : “Well, this is your wardrobe. Please hanging your cloth with
the hanger. This is a laundry bag. If you have dirty clothes and you want to
laundry in our hotel please put your dirty clothes in the laundry bag and put
in front of your room. Our Vale will be collect your laundry before 10 AM. Please don’t forget to sign the
laundry price list.
There is a safety
deposit box as well. Please keep your valuable things in the safety deposit box
with 3 digits of secret number or character.”
Guest : “Alright…”
Bellboy : “This is your luggage rack.
Please put your luggage over here. And this is your dressing table. If you have
a beauty case or hand bag, please put on the dressing table. There is a drawer
as well include the hotel stationary. This is free of charges for you, Miss
Leony.”
Guest : “Lovely…”
Bellboy : “Now.. we move to your bath
room Miss. Leony. This is your shower, you have cold and hot water. If you want
hot water please press the red button and for cold water please press the blue
one. This is your toilet bowl. For flashing, you just press the flashing button
on the toilet bowl”
Guest : “Sure…”
Bellboy : “This is your Bath tub, Miss
Leony. You could enjoy the hot or cold water. The operation is same with your
shower. Red button for hot water and blue button for cold water. You are able
to do a private massage as well Miss. Leony. Please find out the aroma therapy
in our drugs store beside the lobby.”
Guest : “Fantastic…”
Bellboy : “This is your washbasin.
Please wash your hand or face with the guest amenities. Our room attendant will change or refill your
amenities every day.”
Guest : “Good…”
Bellboy : “That’s all about the bath
room. Please follow me Miss Leony.”
Guest : “ Sure…”
Bellboy : “This is your Kitchen net
Miss. Leony. If you want to prepare your breakfast or meal, you are able to use
your kitchen net. And for enjoy your breakfast, you could do it in your dining
room.”
Guest : “Ok…”
Bellboy : “That’s all about the room
facilities that I could explain to you. This is your room key and guest card.”
Guest : “Alright…”
Bellboy : “Is the anything else, Miss
Leony?”
Guest : “No… thanks.. all is
clear.”
Bellboy : “Alright Miss. Leony. If you
need any further assistance, don’t be hesitate to call us by dial number 2. I
hope you have a pleasant stay with us Miss Leony.”
Guest : “ Thank you so much … this
is for you..”
Bellboy : “Thank you so much Miss.
Leony. Have a nice day, good bye…”
Guest : “Bye…”
